The Stakeholder Concept of Performance Evaluation

To continue from the previous post

Understandably, some may propose the stakeholder concept to measure the performance of an education system. Basically the success of an education system depends on how well the education system satisfies its stakeholders. This concept is fine and reasonably workable as long as the stakeholders are in unison (i.e. have the same goals). But as it is – stakeholders do not usually have the same goals. In Malaysia – with its society fragmented mainly into different ethnies (Malays, Chinese and Indians), this problem becomes compoundedly worse. Fundamentally, I would say that the average Malay, Chinese or Indians have different views on the objectives of the purpose of education. And down the line the differences becomes greater and greater. This does not include differences between individuals or groups of people not based on ethnie compartmentalisation. Some people may say that the purpose of education runs along the functionalistic line – like providing employable school-leavers, graduates, etc, etc. Yet some others may argue that the education system needs to produce people that can think critically.

It seems that there is no easy answers on how one should benchmark the education system. However, I would say that this issue can be resolved by thinking in this line. The education system should be benchmarked by what the majority wants it to be.

This is one way out of the current conundrum facing the different demands by different stakeholders. Ask everybody what do they expect with regard to the education system (be it high or primary education system), and then get people to vote on them.

Understandably this will result in the education system following the demands on the majority of the population.

I feel that some may not like it to be this way, especially when there are many Singapore lovers who admire the so called enlightened autocratic elite* that imposes its will upon the so-called un-enlightened majority. And there are many readers out there who would argue that they know better than the majority.

But, education, be it primary, secondary or tertiary; these are all public goods. As a public good, they should satisfy what the majority wants.

And thus one way or resolving how well or how worse the education system is performing is to benchmark the education system by a set of standards that is agreeable at least to the majority of the stakeholders.

Understandably, there are many other issues to consider. But at this stage I would let it rest for a while. Perhaps I may continue to write about the issues surrounding the performance of the education at some other time.

I like this post: Do not trust the Singapore Government by ShadowFox. I totally agree with him. Malaysians must never ever use Singapore as a benchmark, especially for governance and education system.


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